Suffolk Alpaca (craftclasses.suffolkalpaca.co.uk) Privacy Policy

This website is run by Data Controller Clare Kiely trading as Suffolk Alpaca, located at 2 Rectory Cottages, Rectory Road, Great Waldingfield, Sudbury, Suffolk, CO10 0TL and with email address clare@suffolkalpaca.co.uk

The information we collect:

We collect your full name, email address, billing address and contact number. We also collect some information specific to your device such as your IP address.

Your card details (card number, card type, expiration date and CVV) are not processed or stored by ourselves at any point, but are securely processed and stored by our third party payments provider Braintree Payments (www.braintreepayments.com).

If you would like to know the personal data that we have about you, please email the Administrator on admin@craftclasses.suffolkalpaca.co.uk with the email address used for your order and we will get back to you in a maximum of one month's time.

Why we collect this information:

In order to process your booking and to contact you in the event of any problem with that booking. To give you details of the workshop you have booked onto or to let you know if there is a cancellation. Our third party payments provider Braintree Payments keeps a record of all transactions, including failed ones, for records purposes.

How your information will be used:

Your name, email address and telephone number will not be shared with any third party websites or advertisers, nor used for any purpose other than to contact you directly (unless we are legally required to do so). This will be to give information about workshops you have booked onto or to contact you in the event of a cancellation. We may also tell you about upcoming workshops or share with you the lives of Clement, Fergus and Norman (our three alpacas).

Your billing address will be passed on to our third party payments provider Braintree Payments for the purposes of fraud detection and prevention.

How long will your information be stored:

Your information will be stored indefinitely for records purposes. However, if you make a request for erasure, we (us and our third party payments provider Braintree Payments) will delete the data we have on you, unless legally forbidden to do so.

The safety of your information:

Your information is stored on a secure server. Access to this is password protected and accessible only by myself and my website Administrator. Your card details are stored on a seperate server run by our third party payments provider Braintree Payments.

Order confirmation pages are designed to be only accessible to the person that placed the order. As this website does not have accounts, we achieve this by order confirmation page URLs containing a large, randomly generated, string of characters designed to not be able to type in or guess. That being said, on the off-chance that somebody did manage to work out a correct URL, the page would be accessible to them. Therefore, on that page, we only display the last 4 digits of the card number used, along with the craft class booked.

Cookies

We use cookies to identify the users of our site for security purposes.

For further information or if you wish to discuss the safety of your personal information, please email the Administrator at admin@craftclasses.suffolkalpaca.co.uk.